Job Description
The Pre-Owned sales floor at FORD KROONSTAD has a PRE-OWNED/ USED VEHICLE SALES EXECUTIVE opportunity available. The position reports to the Pre-owned Vehicles Sales Manager. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this role, and it can be a lucrative career for a driven sales person with a track record of successful target achievement in the motor retail industry.
Position Overview
The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met.
Specific Role Responsibilities
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions.
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands successfully is an advantage and prior experience selling PRE-OWNED vehicles is highly desired.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12).
Other Requirements:
- Valid, unendorsed driver's license.
- Preference will be given to suitable prospects that speak the language commonly spoken in the area, i.e. Afrikaans.
- Computer literate.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English AND Afrikaans (read, write & speak).
- Interpersonal ability; working with people, relating to others and networking.
- Listening.
- Delivering results.
- Customer orientation.
- Negotiation.
- Persuading and Influencing.
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organizing; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms and technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurized environment.
- Initiative and problem solving abilities.
Personal Attributes:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Self-confident.
- Determined.
- Ethical.
- A curious, quick learner; need to acquire thorough knowledge of the vehicles they are selling – not just technical specs; but also information about the manufacturer’s warranty, dealership services, taxes, fees etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- Calm; able to keep emotions under control.
- An adapter; someone who can adapt their interpersonal style to suit different people or situations.
- A team player.
- Reliable.
- Results driven and customer oriented.
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